FAQ

• What is teletherapy? 

Teletherapy, also known as online therapy or e-therapy, is a type of psychotherapy that uses technology to connect therapists and clients remotely.

• How does teletherapy work? 

Teletherapy sessions typically involve using a secure video conferencing platform to connect with your therapist. You'll need a computer, tablet, or smartphone equipped with a camera and microphone. To ensure a private and distraction-free environment, it's recommended to find a quiet space in your home.

• Is teletherapy as effective as in-person therapy? 

Research has shown that teletherapy is just as effective as in-person therapy for many mental health conditions. In fact, some studies have found that teletherapy may even be more effective for certain individuals, such as those who have difficulty traveling or those who live in rural areas.

• What are the benefits of teletherapy? 

Convenience: Teletherapy allows you to receive treatment from the comfort of your own home, eliminating the need to travel.

Accessibility: Teletherapy can be a great option for people who live in rural areas, have busy schedules, have difficulty leaving their homes, or a preference for remote therapy.

Affordability: Teletherapy may be more affordable than in-person therapy, as there are no travel costs involved.

• What are the potential challenges or drawbacks of teletherapy? 

Technical difficulties:  While teletherapy technology is generally reliable, there's always a possibility of technical difficulties, such as internet connection problems or video quality issues. To minimize disruptions and ensure continuity of care, we have a contingency plan in place. If technical difficulties arise during a session, we will transition to alternative communication methods, such as conducting the appointment via telephone. This allows us to maintain a seamless connection and continue providing support.

Privacy concerns:  While teletherapy platforms are generally secure, there is always a risk of privacy breaches. Due to this we prioritize the security of your personal information. To ensure the confidentiality of your data, we use HIPAA-compliant teletherapy platforms with robust encryption. Additionally, we implement strict security measures to protect against unauthorized access and data breaches.

Preference for In-Person Interaction: Some individuals may find it challenging to establish a deep connection with a therapist remotely. The absence of physical presence and the potential for distractions in a home environment can hinder the creation of a safe and comfortable space for open communication for some individuals.

Step 1: Request a Free Consultation

The first step to beginning your therapy journey is to schedule a free 15-minute consultation. You can request a consultation by:

• Filling out our contact form on our website's contact page

• Emailing us directly at intake@ingenuity-therapy.org

• Calling us at (509) 262-5774 

Disclaimer: While we strive to protect your privacy, we cannot guarantee the security of information transmitted via email or online forms. By submitting your information, you acknowledge and accept the risks associated with electronic communication. Please note that we do not accept text messages for scheduling or inquiries. We are not responsible for any unauthorized access, disclosure, or use of your data.

Step 2: Schedule a 15-Minute Consultation

Once you've requested a consultation, we'll reach out to schedule a 15-minute phone call. 

During the scheduled consultation, we will determine if our therapist would be a good match for your needs. This also give you the opportunity to determine if the therapist is a good match for you as well. 

If applicable, we will also collect insurance information, full name, and DOB to confirm status of insurance and any copayments that may need to collected before we begin.  

We will follow up once confirming insurance/payment method and schedule an intake appointment.

***Phone Consultations are offered Monday - Friday 

Step 3: Intake Appointment

The intake appointment is an in-depth session where we'll gather detailed information about your background, history, and presenting issues. We will also be discussing limits of confidentiality, informed consent, & ethical considerations. The intake appointment helps us understand your unique needs and develop a personalized treatment plan.

Step 4: Ongoing Therapy Appointments

Following the intake appointment, we'll schedule ongoing therapy sessions. The frequency of these sessions will depend on your individual needs and goals.

Insurances Accepted

• Aetna, Ambetter, Asuris, Coordinated Care, HMA, Molina, Lifewise, Optum, Premera, Regence, UnitedHealthcare UHC/UBH, and Wellpoint, & Private Pay

Cost

• 15 min Phone Consultation - Free

• 60 min Initial Intake - $250

• 55 min Therapy Session - $175

Payments Accepted

• Visa, Mastercard, FSA, HSA

• How is my privacy protected during telehealth sessions?

We utilize HIPAA-secure platforms to ensure that all telehealth sessions are confidential and protected. These platforms are designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations, which safeguard your personal health information.

• Are telehealth sessions recorded?

No, telehealth sessions are not recorded. We adhere to strict privacy protocols to ensure that your sessions remain private and confidential. Your information is securely transmitted and stored, and only authorized personnel have access to it.